Logistics and TransportationDamage or Loss in Transit:
The goods are treated with care and packaged properly at our end. The goods are counted and weighed before being handed over to the courier company. The customer is required to check the same on receipt of the delivery. If any discrepancy occurs, the customer needs to notify the same to us within 24 hours so that we can check on the same with the courier company. If the discrepancy is found valid, fresh goods will be sent to you. Any grievances post 24 hours of receipt of the delivery will not be entertained.
There are many road transport companies such as VRL, Patel Ra Service, Patel Road service, Krishna Cargo and other renowned names that are used by us to dispatc parcels throughout the country. This is generally used for bulk orders as the charges for transportation rirough these companies are approximately Rs 25 per kg and it takes a maximum of 7 days to reach the destination. In most cases it is a door delivery service.
Courier via Surface: (Only for domestic customers ) If the consignment is less than 10 kg or is needed urgently by the customer then we use Professional Courier, Fedex, and other courier services. These couriers are sent via rail that takes 3 to 4 days to reach the destination. The approximate charges are Rs 50 to 80 per kg. This is a door delivery facility as well. Courier Via Air: (Only for domestic customers ) We use Professional, First Flight, Sahara and many other courier services to send parcels through air. It takes 2 to 3 days to reach the destination. Approximate courier charges are Rs 100 per kg. For International Shipment : To send parcels internationally, we use Armex, Fedex, DHL, UPS and Blue Dart. It takes around 3 to 8 days to reach the destination. We provide tracking details within 1 to 2 days of sending the parcel. For the Shipment rates we follow the minimum rates provided by the international couriers. For your reference, a full- scale rate chart has been provided.
Delivery: We will dispatch the goods as soon as we receive the payment to the maximum of 3 days from receipt of payment in normal condition.